Best Practices for Work Order Submissions

At Facilities Operations, our goal is to provide the best service to Oberlin’s students, faculty, and staff.  Here are best practices to ensure we respond to your work order in the timeliest manner.

• Our office hours are Monday through Friday, 8 a.m. to 4:30 p.m.  If you have an emergency after hours, please enter your work order and call Campus Safety at 440-775-8444 to report the issue.

• Examples of work orders considered urgent or as emergencies include: fire, power outage, flooding, ceiling leaks, alarm sounding, lockouts, heating/cooling issues, bat in room, continuously flushing or clogged toilet.

• Non-emergency work orders will be evaluated for urgency of response.  Most standard requests will be completed within two weeks.

• Requests for event setups must be submitted at least three business days in advance. Account information must be provided.

• Requests for car rentals should be submitted at least five business days in advance.

• Requests for buses should be submitted at least one month in advance.

If you have questions about your request for service, please email us at facilops@oberlin.edu or call us at 440-775-8445.  We are happy to discuss your needs.