Frequently Asked Questions
Oberlin College has an emergency preparedness plan that includes mass notification through voice messages, text messaging, e-mail, and Internet. The Connect-ED service is a solution that provides timely alerts when an unforeseen incident has occurred.
The College intends to use this alert system only in the event of a serious, life-threatening emergency affecting the campus community.
You should provide telephone numbers, cell phone numbers and e-mail addresses that will enable the College to reach you in an emergency. You can store up to six phone numbers and two e-mail addresses in the system’s database, one of which must be a primary telephone/cell phone number.
Through the Connect-Ed service, Oberlin College is making every best effort to reach you. That’s why we’ve employed the ability to contact you by cell phone, campus phone, text messaging, e-mail, and Internet. It is crucial that you log on to the College’s web portal to verify, update or make additions to your stored contact information.
For busy signals, the call will be repeated twice in an attempt to reach you. The same is true for no-answer and call-waiting. If a message recorder answers the phone, a message will be left on the answering device. If after several attempts the call does not go through successfully, the system will stop and report your number to be busy.
If I provide multiple phone numbers and a cell phone with SMS text messaging capability, which device will get the message first?
The system delivers messages to phones and SMS independently and simultaneously. Therefore, it will be delivered to all your available phone numbers at the same time. It’s possible you could receive them concurrently, but depending on your mobile and landline providers, the times may vary. Text messages depend on your service provider and can often take longer than voice calls.
NTI uses an encrypted process to securely and reliably import the College’s existing data. The College maintains all data with full ownership.
I heard that a classmate or colleague received a voice message from the College but I did not. Why would that happen?
It is possible we do not have all of your contact information loaded in our database. It is essential that you log on to the College’s web portal to verify, update or make additions to your personal contact information.
If you have a text-enabled cell phone, log on to the College’s web portal to register your cell phone for text message alerts.
Update Your Profile
Update your contact information and alert preferences so that our alert messages can reach you in the event of an emergency.
Still Have Questions?
Students should send an email to
or call 775-8462.
send questions to firstname.lastname@example.org
or call 775-8430.
Note: On Friday, September 30, 2011, the Emergency Response Team will conduct a test beginning at 11:55 a.m. Note that this is only a test to verify that the system works the way we expect it to.
If you do not receive the test message by 1 pm, let the appropriate office know.
Students should contact the Office of the Dean of Students; send e-mail to email@example.com or call x58462.
Faculty and staff members should contact the Office of Human Resource; send e-mail to firstname.lastname@example.org or call x58430.